MyLost Process & Documents
Explore MyLost’s main stages, from coordination with the custodian and document checks to overseas shipping.
What we offer
- An authorization letter and documents proving ownership are required.
- The item may be transferred to a police station during the process.
- Coordination and recovery depend on cooperation from the custodian.
- Items are sent only to the owner’s own address in their country of residence overseas.
Recovery Time and Shipping Time
The overall process usually takes around two weeks to one and a half months. Delivery may take as little as three days after dispatch, excluding application, custodian coordination, recovery, document checks and dispatch preparation. Three-day delivery is not guaranteed for every destination or route.
How it works
- Apply on MyLost
Follow the brand website’s instructions to submit details of the lost item and its custodian.
- Confirm ownership and authorization
Provide the necessary evidence and authorization letter.
- Coordinate recovery with the custodian
We proceed according to the required procedures and the custodian’s arrangements.
- Confirm packing and fees
Obtain the packed dimensions and weight needed for shipping, then confirm fees.
- Arrange overseas delivery
Ship through an eligible service to the owner’s own address in their country of residence overseas.
Frequently asked questions
Why is there still a wait after my item is found, and how long does the process take?
After an item is found, staff still need to contact the custodian, verify identity and authorization documents, and arrange handover and forwarding. The overall process usually takes around two weeks to one and a half months, depending on the custodian’s cooperation and the complexity of the formalities. This is not a fixed delivery commitment. Special items also require a shipping-eligibility check.
Is successful recovery guaranteed?
We cannot guarantee that an item will be recovered or released, or that in-person collection is available nationwide. Arrangements depend on the custodian and the item.
What should I do if my MyLost application shows no progress?
Reply to the original support email with your application or order number. Staff will check contact with the custodian, recovery and dispatch progress. If additional documents or payment are needed, follow the instructions for that order.