MyLost Fees
A quote requires the item’s packed length, width, height and weight. Estimate costs on the MyLost website or confirm them after applying.
What we offer
- Provide the packed dimensions and weight.
- Distinguish the application and recovery stages from international shipping.
- Use MyLost’s official fee calculator for an estimate.
- The actual quote and charging conditions depend on the applicable application details.
If the custodian refuses to send the item to our warehouse, the application will end and the application handling fee will not be refunded. Please understand this condition before applying.
How it works
- Prepare item details
Confirm the item’s current status and who holds it.
- Obtain packing measurements
Confirm the length, width, height and weight.
- Use the calculator or request a quote
Estimate costs using actual details and check the applicable fees.
- Proceed on the confirmed terms
Follow the application process for recovery and shipping.
Frequently asked questions
Is the application fee refundable if the custodian refuses to release the item?
If the custodian ultimately refuses to release the item or send it to our warehouse, the application ends and the application handling fee is not refundable. Confirm this condition before applying. Any other amounts already paid must be reviewed against the costs actually incurred and the service terms.
What if I do not know the dimensions and weight?
You can first explain the situation in your MyLost application. Fees will be confirmed once the information needed for a quote is available.
How can I estimate MyLost charges, and where is the final amount confirmed?
Use the MyLost fee calculator to estimate charges from the item’s location, destination, dimensions and weight. Estimates are for reference and exclude any customs duties charged at the destination. Confirm the application handling fee and subsequent shipping charges separately as instructed in the order.
After the item is recovered and packed, the payable amount is shown on the MyLost order page. Complete payment as instructed before dispatch is arranged.
What if MyLost payment fails or a website issue cancels my order?
Reply to the original support email with the order number, time of the attempt and the error message or a screenshot. Do not assume payment succeeded based on an error screen. Wait for support to confirm whether payment should be retried or the order restored.