Logistics Case Study: Fulfillment Outsourcing | Individual Online Seller, Mr. K
Fully outsourcing an individual e-commerce seller's logistics to build a structure that lets them focus on their core business
Commercial Flow — Individual EC Fulfillment Outsourcing
Consolidating a side-business seller's 3 outsourced vendors into Meito alone
Project Overview
This customer sells on domestic and overseas EC marketplaces as a side business. Because they handled shipping tasks in between their main job, they could not match dedicated professional operators in weekday coverage or inspection quality, and their sales had plateaued. Distributing the work across multiple vendors had also conversely become a cause of rising costs.
The Customer's Challenges
- Handling weekday daytime shipping was difficult due to the side-business nature of the work
- A gap in inspection and packaging quality compared to dedicated professional operators
- Outsourcing shipping, storage, and international freight to separate vendors resulted in rising costs
- Inventory management was manual, making post-order response slow
Our Proposal & Response
Meito Full EC Fulfillment Outsourcing × Centralized Management
Meito centralized everything from inventory storage, domestic shipping, and international shipping to order integration under a single company. Through API integration with the WMS, we built a structure that issues shipping instructions within 5 minutes of order receipt, fully automating weekday daytime shipping operations even for a side-business customer.
- Inventory, domestic/international shipping, and order integration centralized under one company
- Shipping instructions within 5 minutes of order via API integration with major EC marketplaces
- Customer support handled by a dedicated representative
- Support for consultations beyond logistics (packaging, customs duties, local trends)
Results
| Item | Before | After | |
|---|---|---|---|
| Shipping Coverage | Weekday evenings only | → | 99% weekday daytime coverage |
| Order → Shipping Instruction | Average of 6 hours | → | Average of 5 minutes |
| Outsourced Vendors | 3 companies (fragmented) | → | Consolidated into Meito alone |
| Side-Business Time Burden | 20 hours/week | → | 2 hours/week |
Customer Testimonial
Compared to when I was juggling multiple vendors, once I consolidated everything with Meito alone, balancing this with my main job suddenly became so much easier. I can also consult them on things beyond logistics (packaging, local trends), and as a result my sales have grown too.