Delivery Status & Missed Delivery｜Contact
For customers wishing to inquire about deliveries
To check delivery status, request a change of delivery, or arrange redelivery after a missed delivery, please proceed via the "Cargo Tracking Service" screen below.
*Deliveries for items purchased on specific EC sites or from specific sellers cannot be checked through our Cargo Tracking Service.
If a delivery-attempt notice issued by the EC site or seller has been left for you, please
contact the QR code, URL, or contact point stated on that notice.
If you do not have a delivery-attempt notice at hand, please contact the EC site or seller company, or if a cargo tracking URL has been sent to you,
please check that.
If you do not know the tracking number to search for in the "Cargo Tracking Service"
If there is a company you placed your order with, please contact them to confirm the number and status.
If searching by tracking number in the "Cargo Tracking Service" returns no matching delivery
If there is a company you placed your order with, please contact them to confirm the number and status. *If the branch office is outside its reception hours, please contact us again within the reception hours stated.
Contact details for each branch office
For inquiries regarding delivery status or missed deliveries, please contact the responsible branch office directly.
You can find the phone number of each branch office on this "Warehouses & Locations" page.
If you have no delivery-attempt notice or cannot reach the branch office by phone
Please contact us using this form.
*Please be sure to enter your "Tracking Number" and "Branch Office Name."
For inquiries by phone, please call
TEL:06-6567-9768(Weekdays 9:00-17:30, excluding public holidays)06-6567-9768
(Weekdays 9:00-17:30, excluding public holidays)
.