MyLost｜Lost & Found Item Recovery Service for Visitors to Japan
MyLost｜Lost & Found Item Recovery Service for Visitors to Japan
You left an important item behind while traveling, studying, or on business in Japan——.
When that happens, MyLost, operated by Meito Inc., recovers your lost item from anywhere in Japan and delivers it to more than 200 countries and regions worldwide.
No Japanese required. On your behalf, our staff contact the store or facility holding the item directly and handle everything from pickup to international shipping.
MyLost Features
Nationwide Pickup Across Japan
We collect lost items anywhere in Japan, from Hokkaido to Okinawa. No matter where you left it—your accommodation, a restaurant, an office, or public transport—we come to pick it up.
We Handle Japanese Communication for You
For customers who aren't confident in Japanese, our staff contact the location holding your item (hotel, store, etc.) directly on your behalf and arrange a smooth pickup.
Shipping to More Than 200 Countries and Regions
Recovered items are shipped internationally to the address you specify. Delivery in as little as 3 business days by air. A 5% discount on international freight applies at the time of shipment.
Real-Time Tracking
Track progress online at any time, from application to delivery. Our dedicated customer support team responds in Japanese, Chinese, and English.
How It Works
From request to delivery, the process is completed in the following 6 steps.
Online Application
On the official MyLost site, enter the details of your lost item (item name, date and time, location, and the contact information of where it is being held).
Contact & Confirmation on Your Behalf
Our staff contact the holding location and confirm the item's whereabouts, condition, and whether it can be collected.
On-Site Pickup
Once confirmed, we visit in person through our delivery network to pick up the item.
Inspection at Our Own Warehouse
After pickup, we inspect the item at our own warehouse and carefully repack it for international transport.
Quote & Confirmation of Costs
We finalize the service fee + domestic shipping cost + international shipping cost, which you then pay online.
International Shipping & Arrival
We ship to more than 200 countries and regions worldwide. You can check the tracking number anytime from My Page.
Pricing
MyLost pricing consists of the following three components. All are finalized after a quote.
Service Fee
The basic service fee covering the overall service, including contacting the holding location, confirming information, and processing the application.
Domestic Shipping Cost in Japan
The domestic pickup freight from the holding location to our warehouse. It varies by size (total of three sides), weight, and pickup area.
International Shipping Cost
The international shipping charge to your country or region of residence. Primarily via EMS, with a 5% OFF discount applied at the time of shipment.
Estimated Domestic Pickup Freight in Japan
Reference prices by size (total of three sides) and weight category (tax included, in Japanese yen). For exact rates, please check the MyLost Fee Simulator.
| Size / Weight | Kansai | Kanto | Tokai | Kyushu | Hokkaido |
|---|---|---|---|---|---|
| up to 60cm / up to 2kg | 870 yen | 900 yen | 870 yen | 915 yen | 1050 yen |
| up to 100cm / up to 10kg | 1065 yen | 975 yen | 960 yen | 1035 yen | 1260 yen |
| up to 140cm / up to 20kg | 1290 yen | 1110 yen | 1080 yen | 1245 yen | 1695 yen |
| up to 160cm / up to 30kg | 1515 yen | 1245 yen | 1155 yen | 1455 yen | 2115 yen |
| up to 200cm / up to 50kg | 4725 yen | 4575 yen | 4575 yen | 4725 yen | 5625 yen |
* The above are reference prices for representative regions. Detailed rates by prefecture can be checked in the fee simulator on the official MyLost site.
Recommended For
- ✅ Travelers who left an item behind at a hotel, tourist spot, or on public transport during a trip to Japan
- ✅ Those who realized they forgot an item after returning home but find it difficult to make contact in Japanese
- ✅ Those who studied or stayed short-term in Japan but have already returned home and cannot retrieve their lost item
- ✅ Those who left a laptop, documents, electronic devices, or the like used on a business trip behind in Japan
- ✅ Those who wish to ship items purchased at Japanese stores or flea markets overseas all together
Get Started—Submit a Request Today
Online applications are made via the official MyLost site. After you apply, our dedicated support team responds in Japanese, Chinese, and English.