Personal Store Drop-off
Individuals can bring items to our Nipponbashi store to discuss repacking, packing and international shipping on site.
What we offer
- Customers bring their items to the store in person.
- Arrange repacking or packing as needed.
- We provide suitable international shipping services based on the item and destination.
- Packing materials, fees and shipping eligibility are confirmed when arranging the service.
Is your parcel within the size and weight limits?
Postal services: EMS and international parcels by air or surface mail. Measure the outside dimensions and total weight after packing.
Measure three sides, then calculate the girth
- A (a)
- Longest side
- B (b)
- Height
- C (c)
- Width
a + 2 × (b + c) ≤ 300 cmGirth is the distance around the box perpendicular to its longest side: 2 × (height + width).
For a box 100 cm long, 40 cm high and 30 cm wide:
100 + 2 × (40 + 30) = 240 cmMainland China
| Service | Longest side a | Length + girth |
|---|---|---|
| EMS | ≤ 180 cm | ≤ 300 cm |
| Air / surface parcels | ≤ 150 cm | ≤ 300 cm |
Taiwan / Hong Kong / Macao
| Service | Longest side a | Length + girth |
|---|---|---|
| EMS | ≤ 150 cm | ≤ 300 cm |
| Air / surface parcels | ≤ 150 cm | ≤ 300 cm |
Please enquire separately about other destinations. Acceptance is checked against the contents, destination and postal rules in effect on the day of posting.
Shop delivery-time estimates
EMS
4–10 days
Air parcels
14–30 days
Surface parcels
30–90 days
These shop estimates are not guaranteed delivery times. Actual delivery depends on the destination, flights, customs clearance and delivery arrangements.
Before posting
- SAL economy air service is currently suspended.
- The recipient must provide documents and handle applicable duties or taxes as instructed by customs at the destination.
- If a parcel cannot be delivered and is returned from overseas, EMS has no return postage charge. Air and surface international parcels incur a separate return postage charge.
Nihonbashi Store
1-17-18 Nipponbashi, Chuo-ku, Osaka. Tel: 090-8501-3126. Open Monday–Sunday, 10:00–19:00. Please confirm the day’s arrangements before visiting.
View store information and directions →More Ways the Store Can Help
| Shipping Within Japan | Enquire about domestic delivery through Japan Post, Sagawa and other suitable services. Confirm item conditions, destination and charges at the store. |
|---|---|
| Packing Materials & Shipping Advice | Ask about boxes, bubble wrap, tape and cushioning, as well as routes, declarations and shipping conditions. Material types, stock and charges are confirmed in store. |
The Nipponbashi store supports Chinese, Japanese and English. Personal customers bring items to the store; business shops use the separate business pickup service.
How it works
- Bring items to our Nipponbashi store
Before visiting, you can confirm the day’s opening arrangements and item acceptance conditions.
- Describe your shipping needs
Tell us the items, quantity, destination and preferred shipping method.
- Repack or pack
Our on-site team arranges packing according to the agreed needs.
- Confirm fees and dispatch
We arrange international shipping after confirming eligible options and fees.
Frequently asked questions
Can I come without a suitable box?
Packing and repacking are available on site; specific materials and fees are confirmed according to your needs at the store.
Can you collect from individual customers’ homes?
We do not currently offer this service. Please stay tuned.
Can I check the store address and opening hours first?
Yes. The store details page provides the address, telephone number and opening information. You can also find the store on Google Maps.
Can I send personal belongings or moving luggage overseas?
For these shipments, the customer must currently visit our Osaka store in person for packing and dispatch. You can also send an item list, destination and estimated dimensions and weight in advance to ask about available shipping options. A remote request cannot replace the in-person visit.
We do not currently handle unaccompanied-baggage import clearance or related port transport for personal moving luggage entering Japan.
Inquiries and next steps
Tell us about your items, destination and the work you need. We provide the services within the agreed scope and quote for the work requested.